Common Queries with Clear Answers.
Because technology shouldn’t be complicated — or cryptic.
Here are answers to the questions we get most often from our clients.
What exactly does Lighthouse Cyber do?
We provide managed IT support and cybersecurity for businesses that want reliability without the jargon.
From network design and cloud management to endpoint security and compliance audits — we keep your systems running smoothly and securely so you can focus on your work, not your tech.
Who do you work with?
We support small to mid-sized businesses primarily across the Western Cape — from accounting firms and creative agencies to medical practices and professional services.
If uptime, data protection, and clear communication matter to you, we’ll fit right in.
What makes you different from other IT providers?
Clarity, reliability, and proactivity.
We don’t outsource support or hide behind ticket systems — you’ll talk to real engineers who know your setup.
We monitor continuously, act before problems arise, and explain everything in plain language.
Can you help if we already have an internal IT person?
Absolutely. We often partner with in-house IT teams to strengthen security, handle after-hours monitoring, or provide specialised services like backups, audits, or 365 administration.
Think of us as your extended layer of expertise — not competition.
What is “managed IT support”?
It’s proactive maintenance rather than reactive repairs.
Instead of waiting for things to break, we monitor, patch, and optimise your systems to prevent downtime.
You get predictable costs, faster response and better peace of mind whilst we manage all technology stake holders, so you don’t have to.
Do you offer cybersecurity only, or full IT?
Both. Our cybersecurity services are integrated into everything we do.
We believe security shouldn’t be an add-on — it’s part of the foundation of every IT decision.
Are your services available remotely?
Yes. Most of our support is delivered remotely through secure, encrypted channels, allowing instant access whenever you need help.
For on-site requirements, we serve clients throughout the Western Cape via our local response network.
What happens during a security audit?
We assess your systems, identify vulnerabilities, and provide a clear, prioritised report — no fear tactics, no fluff.
You’ll understand exactly what’s working, what’s at risk, and how to fix it.
How secure is our data with you?
Extremely. We use encrypted communications, access controls, and secure data handling in every process.
Our systems comply with POPIA standards, and we never share or resell client data.
Security isn’t a product to us — it’s a practice.
How do we get started?
Simple, contact us and we’ll schedule a quick onboarding call to understand your environment, goals, and immediate priorities.
From there, we create a clear, tailored plan for your business.
